Responsible for answering inquiries and resolving issues related to international hotel reservations, international flight tickets, and train tickets, ensuring smooth resolution of customer issues and travel assurance.
Communicate in English with international hotels to consult on after-sales issues related to hotel orders and handle guests' email inquiries in English.
Meet the departmental or individual performance targets on time (resolution rate, satisfaction, etc.).
Continuously receive training to improve business acumen and skills as provided by the company.
College degree or above, with at least CET-4 English proficiency, with priority given to candidates majoring in English.
Bilingual in Chinese and English with no listening barriers and good oral communication skills. Proficiency in Cantonese is an advantage.
Possess good problem-solving abilities and clear logical thinking capabilities.
Exhibit a high level of professionalism and team spirit, with strong learning ability and stress resistance.
We don’t like to brag, but we’re kind of a big deal! Welsend is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands, depending on our 16,000+ associates to help customers all over the world. That’s where you come in.