Customer Service Representative - Travel Industry
- Requisition ID#: 049
- Location: Kuala Lumpur, Malaysia
- Job Type: Full-time
Responsibilities
Manage the needs of our clients, including guests and partners, through our communication channels—phone and email—ensuring a high standard of service.
Professionally address a high volume of customer inquiries, providing timely and accurate information to resolve their concerns effectively.
Take ownership of meeting both individual Key Performance Indicators (KPIs) and team goals, contributing positively to the team's success.
Continuously work on improving workflow processes to boost service delivery and customer satisfaction.
Engage with team leaders or managers to fulfill administrative duties as required, ensuring smooth office operations.
Uphold a strong commitment to integrity and confidentiality, safeguarding customer information and ensuring its privacy at all times.
Comprehensively understand and address our clients' key issues and concerns, encompassing operational challenges, pricing inquiries, and invoice-related questions, to ensure their needs are met effectively and efficiently.
Qualifications
We are looking for applicants with good oral and written skills in 中文&English & Cantonese.
Customer service experience is preferred, but it is not necessary. Education SPM also encourages new graduates to apply.
Personality traits - good attitude, enthusiasm, attention to detail, responsible, trustworthy, moral and goal-oriented.
Customer service skills - attention, compassion, patience and consistency, persuasion, perfect telephone etiquette, and communication skills.
Analytical thinking and difficult problem-solving skills.
Endurance, able to withstand pressure.
Willing to work in shifts (with night shifts), able to work on public holidays and weekends.
Why You’ll Choose Us
Join Us for an Adventure in Excellence!
Are you passionate about making a difference? Welsend is a vibrant, diverse company that's all about delivering exceptional experiences for the world's top brands. With a global team of over 18,000 associates, we're not just a workplace; we're a community that thrives on excellence.
Here's why you should join us:
- Impactful Work: Be part of a team that shapes customer experiences for renowned brands.
- Skill Development: Grow with us through comprehensive training programs that enhance your skills.
- Celebratory Culture: Enjoy a workplace that values your contributions with monthly birthday celebrations, team events, and holiday festivities.
- Global Exposure: Work in a multicultural setting that expands your perspective and enriches your career.
- Career Growth: Advance your career with our leadership development programs designed to nurture your potential.
- Generous Benefits: Relish in perks like annual leave, snack-filled pantries, and an array of team-building activities.
Join Welsend and let's make waves together in the world of customer service!