Automation & Digital Service

AI-enabled self service & a highly advanced
digital customer engagement.

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  Smart IVR

  Create more natural voice-based self-service customer experiences 24/7 for greater customer satisfaction.

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  AI Outbound

  By automating tasks, AI Outbound reduces the time spent live agents spend on tasks, and generates cost-efficient results.

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  Digital Agent

  Our Digital Agent supports the automation of complex self-service transactions, building closer relationships with your customers.

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  QA Automation

  QA Automation drives agent productivity and performance by monitoring and scoring 100% of calls, allowing managers to coach in real time.

We can help our clients accelerate their brand through automation & digital service

Welsend Group features a team of developers and advisors whose mission is to train bots to do more advanced tasks and lead the future's customer relationships.

Traditional serving models can be combined with AI applications: voice recognition, real time automatic voice to text, sensitive keywords & tone tag, voice of customer analysis, delivering a customer-preferred future trend.

Knowledge base management contains knowledge creation, updates, audits and evaluation to supports agents with accurate, latest and easy-to-access information, for a better brand experience.