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Who We Are

A specialized business process outsourcing provider centered on customer experience management, determined to enhance our clients’ brand name in every customer interaction: Customer Care, Technical Support, Sales & Marketing etc.

Founded in 1993, Welsend has been a winner among Chinese contact center vendors with footprint in 20+ cities across China and the Philippines, providing services to China’s leading companies in a diversity of industries: Retail & eCommerce, High-Tech, Tourism, Banking & Financial Services, Delivery & Logistics, and Manufacturing.

With particular insight and unapparelled strength to provide services in China market, we are well positioned to go international, aspiring to be a contact center vendor of global influence.

  • Our Mission

    Help you win with our specialized services.

  • Our Vision

    Become a world-class modern business process outsourcing provider.

Our
Values
Our values guide us in the realization of our mission and vision.
  • Win-Win-Win

    Win-Win-Win

    We make sure to optimize the interests of all parties involved in our business decisions and practices.

  • Co-Creation

    Co-Creation

    We maximize the power of ideas by allowing inputs from a wide variety of stakeholders to flow into our service design and process improvement.

  • Commitment

    Commitment

    We mean what we say, and say what we mean.

  • Love

    Love

    Be a trusted partner, and compassionate employer, powered by love.

Social Responsibility
At Welsend, Corporate Social Responsibility is about giving back to the communities in which we live and work.
We conduct business with integrity, aligned to follow global ethical standards and respecting lives. Our 16,000+ people work together, passionate to benefit people and the planet.

CSR Pillars

  • Be Loved

    Be Loved

  • Be Healthy

    Be Healthy

  • Be Friendly

    Be Friendly

  • Be Responsible

    Be Responsible

Be Loved

Be Loved

We are all proud of being a part of Welsend, sharing the concept of love, uniting resources to maximize everyone’s effort in making our community a better place.


Be Healthy

Be Healthy

We promote healthy living at the community level and are always working hard to creating a healthier community environments. Let's be healthy together.

Be Friendly

Be Friendly

Sustainability elements are integrated into our day-to-day operations to coincide with strong environmental management practices with the maintenance of quality service and meeting customer expectations.

Be Responsible

Be Responsible

Welsend recognizes and respects its corporate social responsibility ensuring that our company and community continue to grow and evolve.

Awards & Recognitions

  • COPC

    COPC Certification

  • CMMI

    CMMI Maturity Level 5

  • ISO

    ISO 27001   ISO 9001

  • PCI

    PCI-DSS v4.0

  • IDC

    China Digital Service and Leading
    Service Providers 2021
    Characteristics Industrial Parks

  • BEST

    2022 Best Employer Award

Talk to Our ExpertE-mail: Michael Klein@chinaws.com