Consumer Electronics & Manufacture-WELSEND

Customer Care
Technical Support
Sales
Workforce Resiliency

Customer Care

Thanks for the latest technology and innovation, the goods recently, especially electronic devices, are revolutionized increasingly faster.

Whether your company is B2B or B2C, you are definitely facing challenges of keep your customer service as innovative as your products.

Powered by advanced analytics, we take care of your customer relationship along the journey, generating value from every interaction, identifying your most valuable customers, and nurturing lifelong advocates.

Technical Support

Providing technical support services is more than tech know-how; it’s about being a moment of truth when they need you most.

Our proven methodology and skilled technical support expert enable COPC-certified customer engagement and serve each of your valued customer with right and easy-understandable process, making them always being taken care of on our top priority.

We will guide you through the several tiers of tech support to help you show your customers your willing to jump to the next era to amaze them.

Providing

technical support services is more than tech
know-how.

Sales

Our full-function sales teams with our omni-channel solutions and best-in-class tools are capable of assisting you achieve sales productivity.

By offering complete sales process, such as upsell & cross sell, service-to-sales, accessories merchandising, and warranty renewal, we save your energy, relieving you to

Workforce Resiliency

Equipped with industry knowledge and advanced tools and analytics, we provide accurate volume forecast to help our clients respond changes agilely.

Workforce Optimization Team is able to adjust labor arrangement to match volume demand while enable service team to maintain high level performance and quality standards all the time.

Based on our Talent Program, we have the capacity to select and train target agents with unique skill sets to fit clients’ unique demands (education level and vertical expertise), in a short time.

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