Retail E-commerce-WELSEND

Customer Experience
Sales
Campaigns Management
Loyalty Management
Data Analysis

Customer Experience

The rapid development of e-commerce and digitization is placing new demands for retail enterprises.

Great customer transparency and outstanding customer experience are now a top priority for retailers and e-commerce platform operators.

Our comprehensive omni-channel customer engagement solutions help you intelligently evaluate what you know about your customers, rocket your customer experience with seamless, consistent, convenient and surprised interactions.

Sales

Powered by data collection and our holistic analysis, we deeply understand your customer behaviors and help boost your sales at each stage, like leads generation, customer acquisition to service-to-sales.

From engagement to conversion and upsell/cross-sell on your portal, we can help you design, develop, and support proactive sales strategies.

Campaigns Management

We design data-based campaigns about segmentation, targeting, sales generation and membership programs, and conduct customized implementation plans.

Our customized campaign solutions include marketing analysis, campaign development and implementation, and special programs, such as offer and rebate management, festival promotions, creative services, and surveys.

Develop

brand-featured membership programs
across all channels.

Loyalty Management

We develop brand-featured membership programs for your valued customers, creating stickiness, positive comments and repurchase intention, by providing full range of services including awards management, real-time interaction management, lifecycle data management, etc.

Loyalty architecture development
Multi-channel engagement
Promotional and incentive activities
Goodwill programs
Individualization of products

Data Analysis

Retailers and e-commerce operators need to know who the customer is – their preferences, purchase history and their lifetime value – to make a difference, which is a challenge you can't overcome without data.

We partner with your organization to access and analyze data from each touchpoints across all channels, giving your organization a complete picture of your customers.

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