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Travel & Hospitality
Reservation Management
We keep our eyes on your business prosperity, offering revenue generating services of collection of solutions including lead generation, upsell/cross-sell and telesales, across all your channels, whether via websites, mobile applications, social media, OTA or on a call.
We also back you up with individual/group services for different travel purposes, including not only pre-travel services like package planning, reservation and cancellation for either hotels, train tickets, cruise lines or amusement parks, but also in-travel trouble shooting resolution as well.
Experience Management
More and more people prefer to reward themselves with a well-planed journey, which means the travel and accommodation market is growing, so as their expectations for great experience.
As we deeply understand, in hospitality and tourism industry, customer satisfaction is seen as gold, we devote ourselves to approach customer insights and create the experiences they expect.
Investigate
how to impact customer experience and create the
experiences they expect.
Data Transformation
With knowing that disappointing experience impacts your brand, especially during unexpected crises, we investigate how to impact customer experience and offer end-to-end butler service and knowledgeable concierge service to ensure your customer well cared.
By continuously investing in innovation and technology, we have best-in-class tools and the ability of turning data into valuable information, enabling you predict customer behaviors and have a chance to act before crises happen.
Moderation and Public Sentiment Management
Our public sentiment monitoring system can be used to continuously check online risks for protect your brand from attacking. Our content management solutions help you fast check inappropriate comments, pictures, videos on social media homepage and OTA platforms, and manage comments and on-purpose slanders, before posted publicly, manage and alert slanders which will impact your brand image.
Loyalty Management
Loyalty management is more crucial than ever before. We develop brand-featured loyalty programs for your valued customers to create stickiness, positive comments and repurchase intention.
Loyalty architecture development
Multi-channel engagement
Promotional and incentive activities
Goodwill programs
Individualization of products
Looking for a trusted partner？
Talk to Our ExpertE-mail: Michael Klein@chinaws.com
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